Our aim is to offer you the best experience in the most comfortable and secure way for you, therefore, we treat the personal information you provide us with in a responsible and transparent way.
In the following document you can find out how we handle your personal data.
Each of the following sections has been prepared in accordance with the requirements of the European General Data Protection Regulation (GDPR) and provides you with information about who is responsible for the processing of your data, why it is collected, and for what purpose your personal information will be processed, as well as the set of rights that allow you to control this data.
DATA CONTROLLER
Sofcon Desarrollo de Software S.L., with CIF B85616381, owner of the website www.astroacademy.com (hereinafter ‘the website’), with registered office: C/ Río Adaja, 24 – 28023 Madrid, email: info@astroacademy.es.
The user is the natural or legal person who makes use of the website www.astroacademy.es or sends personal information through any of its forms, email, telephone or mobile applications.
CONSENT
By reading this document you are informed of the processing, protection and rights over your personal data that are provided to Sofcon Desarrollo de Software S.L., through various forms on the website, the sending of an email to any of our mailboxes or through mobile applications, as well as those data that you provide to Sofcon Desarrollo de Software S.L., in the future and data resulting from your browsing on the website. This document has been prepared so that you can understand each section clearly and freely determine whether you wish to provide your personal data.
By simply visiting the website, you do not provide us with any personal information nor are you obliged to provide it (beyond those mentioned in our browsing Cookies policy). Customers and users undertake to browse the website and use the content correctly, not carrying out any type of fraudulent action on it.
The data requested in the forms provided on the website are, in general, obligatory (unless otherwise specified in the required field) in order to comply with the established purposes. Therefore, if said data are not provided, or are not correct, each of the purposes for which they are requested cannot be fulfilled.
PURPOSE OF THE PROCESSING OF YOUR PERSONAL DATA
The data you provide are processed by Sofcon Desarrollo de Software S.L., to offer the best service requested, so they will have the following functionalities:
1. User registration on the website.
2. Manage the execution of services or purchases on the website, including the payment of products or services, the management and delivery of the corresponding orders, as well as informing through various means about the related processes.
3. To comply with legal and tax obligations.
4. To deal with any request, suggestion, complaint or claim requested by the User through the Customer Service channels (telephone, email, mobile applications, etc.).
5. The study of statistical data and browsing with the aim of offering a better service of interest to the User.
6. Send advertising related to the products and services offered through various media (such as email, SMS, mobile applications, etc.) in order to keep you informed of our promotions and offers.
7. To manage the sending of satisfaction surveys, requests for opinions on products or services, which help to improve the User experience.
You can choose to give or withhold your consent to the processing of your data so that they can be used for the purposes detailed above. We also inform you that you can withdraw your consent at any time after accepting these conditions by sending an email to info@astroacademy.es.
WHICH PERSONAL DATA
In order to carry out the above purposes, we process the following types of data:
1. Identifying data: Name, surname, address, landline telephone, mobile telephone, e-mail address, identity document, etc.
3. Financial and transactional data: payment details, purchase details, returns, etc.
4. Browsing data.
5. Personal data: nationality, gender and age.
6. Other data provided by users through various means.
In the event that you provide us with data of a third party, you declare that you have their consent and that you have informed them of the purposes and the way in which we need to process their personal data.
LEGITIMATION OF DATA PROCESSING
1. We process the data for the purchase of products or services on the website, i.e. for the fulfilment of the contract or commercial relationship between Sofcon Desarrollo de Software S.L., and the User.
2. To comply with various legal obligations.
3. For legitimate interests, for example, for security reasons, fraud prevention, improvement of our services and products through market research or to manage requests, queries or complaints that may arise.
4. For sending personalised offers and other marketing purposes, of products or services of Sofcon Desarrollo de Software S.L., which will be based on the legitimate interest recognised by the regulations, when the user has purchased these products or services from Sofcon Desarrollo de Software S.L. In the absence of this commercial relationship, the data processing will be based on the consent of the user as set out in the current regulations in force.
The data we ask you for are adequate, relevant and strictly necessary to carry out the purposes described. You have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal. To withdraw your consent you can contact Sofcon Desarrollo de Software S.L. by sending an email to info@astroacademy.es.
DATA RECIPIENTS
In order to fulfil the purposes indicated in this privacy policy such as the provision of the service or the management of the order and data protection, own marketing, Sofcon Desarrollo de Software S.L., is obliged to give access to your personal data, such as (name and surname, address and telephone number) to third parties that are collaborators and suppliers in the process of contracting the products or services that you request, financial entities, tax and accounting entities, fraud detection and prevention entities, technological service providers, logistics, transport and delivery providers, suppliers and collaborators of services related to marketing and advertising.
In all cases, the data provided to these third parties is strictly necessary for the specific activity to be carried out, such access being necessary for the proper fulfilment of legal obligations and/or the aforementioned purposes. These suppliers will not process your data for their own purposes that have not been previously informed by Sofcon Desarrollo de Software S.L.
COOKIES AND WEB ANALYSIS
The use of cookies is necessary for the use of our website. If you wish, you can configure your browser to be notified on screen of the reception of cookies and to prevent the installation of cookies on your hard drive. Please refer to your browser instructions and manuals for further information. For more information, please review our Cookie Policy.
Rights when you provide us with data
We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights. You can exercise these rights free of charge by sending us an email to info@astroacademy.es indicating the reason for your request and the right you wish to exercise. In order to identify you, if we consider it necessary, we may ask you for a copy of a document proving your identity.
YOU HAVE THE RIGHT TO:
Ask us for access to the data we hold about you.
Ask us to modify or update your personal data.
Ask us to confirm if Sofcon Desarrollo de Software S.L., has any information about you.
Ask us to delete your data if they are not necessary for the purposes indicated above.
Ask us to limit the processing of your data, to suspend the processing of your data temporarily when any of the conditions provided for in the data protection regulations are met.
File a complaint regarding the protection of your personal data when you consider that Sofcon Desarrollo de Software S.L. has violated your rights under the applicable data protection regulations.
HOW LONG THE DATA WILL BE KEPT
Sofcon Desarrollo de Software S.L., will keep your data for as long as there is a contractual or commercial relationship with you, or as long as you do not exercise your right of deletion, cancellation and/or limitation of data processing.
When the contractual relationship ends, the information will be blocked, that is to say, your information will always be kept securely, without being used or processed in any way while it may be necessary for the exercise of claims, or while some type of legal, legal or contractual liability may arise from its processing that must be attended to and for which reason it is necessary to proceed to its recovery.
Once the possible actions in each case have expired, as well as when you exercise your right of deletion or cancellation, we will proceed to the deletion of the personal data.
USER RESPONSABILITIES
You guarantee that you are over 18 years of age and that all the information you provide us with is authentic, truthful and accurate, undertaking to keep your data updated so that it corresponds, at all times, to your real situation.
In the event that you provide us with details of a third party, you declare that you have their consent and that you have informed them about this document and each of its sections.
You will be solely responsible for any false or inaccurate statements, and for any damages that such statements may cause to Sofcon Desarrollo de Software S.L., as well as to third parties.
SECURITY IN DATA PROCESSING
At Sofcon Desarrollo de Software S.L., we work taking into account the confidentiality and privacy of your personal information. In order to safeguard your personal data, we have taken the necessary actions by using technical and organisational measures to guarantee the security of the personal data provided, such as encrypting the data of commercial and personal transactions in a secure server environment under SSL (Secure Socket Layer) protocol, guaranteeing the confidentiality, integrity, availability and permanent resilience of the processing systems and services.
Sofcon Desarrollo de Software S.L., undertakes to keep the maximum reserve and confidentiality of the information provided to it and to use it only for the purposes indicated. In accordance with current legislation on data protection, Sofcon Desarrollo de Software S.L., undertakes to adopt the appropriate levels of security for the data provided by its customers and also to install all the means and measures at its disposal to prevent the loss, misuse, alteration, unauthorised access and extraction of these data.
CHANGES IN THE PRIVACY POLICY
Sofcon Desarrollo de Software S.L., reserves the right to review and update this Privacy Policy periodically, when there is any change in our processes or when any concordant regulation on data protection is applicable. If we have your e-mail address, we will send you information about changes to this Privacy Policy. Each time you use our website www.astroacademy.es you will be under the application of the Privacy Policy in force at any given time, and you should review this text to check that you are in accordance with it.
This privacy policy has been updated on 02/02/2025.